F.A.Q about Moyea PPT to DVD Burner Edu Edition

Frequently Asked Questions about Moyea PowerPoint to DVD Burner Pro

Question 1: How can retrieve my registration key of Moyea PPT to DVD Burner Edu when it got lost?
A: Please enter our Support Center with the login account and password in the confirmation email that we sent to you to regain the registration key.

Question 2: Does the PPT to DVD Burner Edu apply to Windows 7 installed with PowerPoint 2010?
A: Yes, the educational program is highly compatible. It can run under Windows 7 smoothly with PowerPoint 2010. You can import a PowerPoint 2010 file to it and output the PPTX file to DVD, Blu-ray Disc or video.

Question 3: Can it preserve the sound and the YouTube video clip in my history PowerPoint presentation?
A: Generally, Moyea PPT to DVD Burner Edu can retain all the originals from a PowerPoint presentation to DVD and video. If your PPT file is too complicated to be processed, please feel free to contact us at our Support Center with a bug report.

Question 4: The "Burn to disc" option disabled and only "Create to Blu-ray/DVD image file" is available. Why?
A: The "Burn to disc" option is only valid in the case that it detects that you have installed a Blu-ray/DVD writer. If you don’t install a Blu-ray/DVD writer on your PC, you cannot choose the "Burn to disc" option to burn a generated Blu-ray/DVD slideshow to disc.

Question 5: Music in the slideshow failed to play smoothly on the school DVD player. How to shoot it?
A: The disc you burnt must be a DVD with lower read speed than a standard DVD. Another possibility is that the disk quality isn't good enough.

Question 6: Why my DVD homework slideshow got interrupted for a sudden when playing on Window Media Player?
A: We strongly recommend you to upgrade the Windows Media Player V9.0 (or above) and DirectX 9.0 (or above).

Question 7: Video clip in the original presentation didn’t appear in the output DVD/Blu-ray Disc/Video file. How to fix it?
A: If you added in the video clip by the "Insert-->Object…" method, that won’t work with the PPT to DVD Edu. Please insert via "Insert-->Video-->Video from File…", and then try again.

Question 8: Why the output DVD/Video file has no audio/sound but it works very well in my source PowerPoint?
A: This may be caused by the below three reasons: i. You have chosen to ignore the audio in PowerPoint. Please check the options on the interface of "Options\Advanced Settings\PowerPoint\" in Moyea PPT to DVD Burner Edu. ii. You haven't set the audio file to the automatic playback when inserting into PPT. Please change the settings in your presentation file. iii. The audio codec is not supported. Please set the audio codec to be the other---AC3 or MP2 on the interface of "Options\Advanced Settings\Audio Codec" in Moyea PPT to DVD Burner Edu.

Question 9: Can you fix these error messages: 1. ERROR: Failed to DVD Authoring; 2. ERROR: Err writing data?
A: As to these error messages, please set the working folder and the output folder in the interface of "Options\Output Options\Folder\" to another disc of your computer, and then try again.

Question 10: What's the difference between Personal license and Commercial license?
A: With Personal License, you can use the software for personal and non-profit, non-commercial purposes. With Commercial License, you (individual) can use the software in a business, academic, or government for any purpose.

Question 11: Why does the output video have no sound?
A: As to this issue, please make sure that the source audio file is saved in the same folder as the PowerPoint file for conversion. And you could try to set to other Audio codec in "Settings - Audio - Audio Code" if it's available.

Question 12: The output video is upside down. What can I do?
A: Please check the option "Customize - Conversion - Vertical Clip" in the PPT to Video converter program and then try to convert, and see if it displays well.

Question 13: How can I get better output video quality?
A: You could try the following tips:

1. Click the "Settings" button to change Video settings, like higher bit rate and larger video size.

2. Close all other applications during the conversion.

Besides, PC of better configuration might produce better output quality.

Question 14: What to do when the process of converting PowerPoint 2010 gets stuck?

A: When you find the PPT Converter spends much more time than it is supposed to be on converting a certain slide of PowerPoint 2010 (just as the following picture shows), there is a great chance that the conversion process gets stuck.

PowerPoint 2010 gets stuck

To fix the problem, you need to cancel the conversion process and change the animation options of the slides. Just follow these steps: http://www.dvd-ppt-slideshow.com/ppt-to-video/faq.html#Q18.


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